mallchili.com Delivery & Shipping Policy

 
Effective Date: [Insert Date]
 
This policy supplements our general Shipping Policy, providing detailed terms for delivery, order fulfillment, and customer responsibilities for all purchases on mallchili.com.
 

1. Order Fulfillment

 
  • All orders are fulfilled from our UK warehouse, with strict quality control and authenticity verification before shipment.
  • We will notify you via email once your order has been shipped, with full tracking information.
  • For pre-order items, delivery times will be specified on the product page, and we will update you on the shipment status regularly.
 

2. Delivery Terms

 
  • Signature is required for all deliveries to ensure the security of your luxury purchase. If you are unavailable to sign, the carrier will leave a delivery notice with instructions for redelivery or pickup.
  • We are not responsible for delivery delays caused by incorrect address information, missed delivery attempts, or customs clearance delays in your destination country.
  • For high-value orders, we offer optional expedited shipping and insurance for additional security.
 

3. Shipping Carriers

 
We partner with trusted global carriers, including DHL, FedEx, UPS, and Royal Mail, to ensure fast, secure delivery of your orders.
 

4. Customer Responsibilities

 
  • You are responsible for providing accurate shipping and contact information at checkout.
  • You agree to track your order and coordinate with the carrier for delivery.
  • You are responsible for all import duties, taxes, and customs fees applicable to your order.
 

5. Delivery Issues

 
If you experience any delivery issues, including delayed delivery, lost package, or damaged delivery, please contact our customer service team at shipping@mallchili.com immediately. We will work with the carrier to resolve the issue as quickly as possible.
 
For full shipping terms, please refer to our Shipping Policy. If you have any questions, please contact us at shipping@mallchili.com.