Refund and Returns Policy

mallchili.com Refund and Returns Policy

1. Return Eligibility

• You may request a return or exchange within 30 days of the delivery date.
• Products must be returned in their original, unused condition, with all original packaging, tags, labels, and authenticity cards intact.
• Returns are not accepted for personalized, custom-made, or final sale items.
• Beauty products, skincare, and fragrance items are eligible for return only if unopened, sealed, and in their original packaging.

2. How to Initiate a Return

1. Contact our customer service team at returns@mallchili.com within 30 days of delivery, with your order number, product details, and reason for return.
2. Our team will review your request and provide a return authorization number (RA number) and return shipping instructions.
3. Ship the product back to the designated address within 14 days of receiving the RA number. We recommend using a trackable shipping service for your return.

3. Refund Process

• Once we receive and inspect your returned product (to ensure it meets return eligibility), we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable, unless the return is due to our error (e.g., wrong item sent, defective product).
• For returns due to customer preference, the customer is responsible for return shipping costs.

4. Exchange Policy

• Exchanges are available for eligible products, subject to stock availability.
• If the requested exchange item is out of stock, we will process a full refund for the original purchase.
• Exchange shipping costs are the responsibility of the customer, unless the exchange is due to our error.

5. Defective or Incorrect Items

6. Final Sale Items