Shipping policy
mallchili.com Shipping Policy
Effective Date: [Insert Date]
At mallchili.com, we offer reliable, trackable global shipping to ensure your luxury purchases arrive safely and on time. This policy outlines our shipping times, costs, and delivery terms.
1. Shipping Destinations
We ship to most countries and regions worldwide. For specific shipping availability to your location, please check during the checkout process.
2. Processing Time
All orders are processed within 1-3 business days of payment confirmation (excluding weekends and public holidays). During peak seasons (e.g., holiday sales), processing time may be extended by 1-2 business days.
3. Shipping Times & Costs
表格
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| UK & EU | 3-7 business days | Free for orders over £200; £15 for orders under £200 |
| North America | 5-10 business days | Free for orders over $300; $20 for orders under $300 |
| Asia-Pacific | 4-8 business days | Free for orders over $250; $18 for orders under $250 |
| Rest of World | 7-15 business days | Calculated at checkout based on location |
All delivery times are estimates and may be affected by customs clearance, weather, or other unforeseen circumstances.
4. Tracking Your Order
Once your order is shipped, we will send a shipping confirmation email with a tracking number and link to track your package in real time. You can also track your order through your account on our website.
5. Customs & Duties
For international orders, you may be subject to import duties, taxes, and customs fees levied by your country’s customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs policies before placing your order.
6. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact our customer service team at shipping@mallchili.com within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and offer a refund or replacement.
7. Shipping Address
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or lost packages due to incorrect address information provided by the customer.
If you have any questions about shipping, please contact us at shipping@mallchili.com.